While we make every effort to ensure our items are clearly described and packaged as best as we can to avoid any problems with your order, we do understand that sometimes things happen.
We will gladly exchange or refund your payment if your item is faulty when received or not as described. All returns must be received back within 7 days of purchase. Shipping costs cannot be refunded. Items must be returned in original packaging and condition. I will contact you once your item has arrived and confirm the next steps.
To return an item, please send it to:
Gifts n Crystals
1 Bridie Drive, Upper Coomera QLD 4209
Please include the following information:
• Your Order number (appears on the top of the confirmation email)
• Your name and address
• A description of why you are returning the item
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number you would like.